Refund policy

Returns

We have a 100-day return policy, which means you have 100 days from the day you receive your kit to request a return.

To start a return, email us at hi@kitatelier.com.au with your order number. If your return is approved, we'll send you our return address and instructions on how to send your kit back. Items sent back without first requesting a return may not be accepted.

Note: return postage is covered by the customer.

Return conditions

To be eligible for a return, your kit must be:

• In its original packaging
• Complete with all original components

Damaged, defective, or wrong items

Please inspect your order as soon as it arrives and contact us straight away if your kit is damaged, defective, or you've received the wrong item. Please include a photo in your email so we can assess the issue and make it right.

Exceptions / non-returnable items

We cannot accept returns for customised or personalised items, final sale items, or gift cards.

Exchanges

The easiest way to get the kit you want is to return your original kit for a refund and place a new order for your preferred design or colour once your return has been accepted.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or payment provider to process and display the refund in your account.